FAQs

1. Shipping details:  

• We have the following delivery options:
• FREE Pickup @ Punggol MRT (Waterway Point Exit A) - Sat 4-5 pm
• FREE Pickup @ Tai Seng MRT (Grantral Mall Exit B) - Sun 11 am
• FREE shipping for $80 and above 
• $15.00 for Express
• You should receive your order within 1-4 days, depending on your choice of delivery.
• You will be informed of the tracking and delivery or collection date upon receipt of your order.

• Tips for common succulent care issues, like yellowing or dead leaves, etc., please refer to our Succulent Care Tips -- https://slowbloomgreens.com/pages/succulent-cares

3. Exchange, Returns and Refunds

• Exchange and Return Policy

As living things, succulents do not allow for exchange or returns. If you receive a succulent in a less-than-ideal state, please reach out to us immediately at info@slowbloomgreens.com

It's normal for succulents to experience a temporary dullness during delivery due to environmental sensitivity. Place them under sunlight upon arrival to revive their vibrant colors.

• Refund Policy

Our handcrafted requires someone to receive the order. In the rare case of a broken succulent pot, please share pictures with your Order Number via email within 24 hours for prompt assistance.

We are always here to listen, please reach out to us at info@slowbloomgreens.com

4. Where is our shop?

• We do not have a physical shop.

• We are exclusively Online - Botanical Delights, Anytime, Anywhere.

• We might surprise you with pop-up stores from time to time. Follow us on our Instagram for updates, and be the first to know when we bring SlowBloomGreens to a location near you.

4. Customer Service Contact

• Our business hours are from Monday to Friday, 9:30 am to 6:00 pm.

  Questions, feedback, or ideas? We'd love to hear from you! Please reach out to us via email (info@slowbloomgreens.com), and let's cultivate a conversation. Your thoughts matter to SlowBloomGreens!