Order Policies

Delivery

At SlowBloomGreens, we ensure a seamless experience from order to delivery. Each succulent is carefully packed and promptly dispatched. If you encounter any issues, our customer service team is here to assist.

Delivery Options:

  • FREE Pickup Locations:

    • CIMB Starbucks, Raffles Place - Thursdays 12-1 pm
    • Punggol MRT (Waterway Point Exit A) - Saturdays 4-5 pm
    • Tai Seng MRT (Grantral Mall Exit B) - Sundays 11 am

  • Shipping Charges:

    • FREE Shipping for orders $80 and above
    • $15.00 for Express Shipping

You should receive your order within 1-4 days, depending on your chosen delivery method. Once your order is processed, we will provide tracking details and the expected delivery or collection date.

Exchange and Return Policy

Due to the nature of succulents as living plants, we do not accept returns or exchanges. If your succulent arrives in less-than-ideal condition, please contact us at info@slowbloomgreens.com within 24 hours of receipt.

Refunds

If your succulent pot arrives damaged, please send us pictures of the damage and your Order Number via email within 24 hours. We will review the issue and provide a suitable resolution, which may include a replacement or a refund.

Damages and Issues

Inspect your order upon receipt. If you find any defects, damages, or incorrect items, contact us at info@slowbloomgreens.com immediately so we can address the issue promptly.

Exceptions / Non-Returnable Items

We cannot accept returns for succulents or similar perishable items. Custom products and items damaged through misuse or neglect are also non-returnable.

Exchanges

Since returns are not accepted for succulents, please place a new order if you wish to obtain a different product after your return request is processed.

Refund Processing

Once we review your reported issue, we will notify you of the resolution. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to complete the refund process. If you have not received your refund after 15 business days, contact us at info@slowbloomgreens.com.

Thank you for choosing SlowBloomGreens!